Refund policy

Cancellation & refund policy

At Sahoo Jewellers, we are committed to delivering the highest quality 100% BIS Hallmarked jewellery and transparent gold savings services. Due to the high-value nature and daily market fluctuations of precious metals, refund and cancellation terms are as follows.

1. No cash refunds

Under statutory trade practices and regulatory guidelines governing precious commodities (gold, silver, and diamond jewellery), cash refunds or liquid bank transfers are not permitted. This applies to scheme deposits, advance booking amounts, and completed jewellery purchases.

2. Dhanalaxmi Gold Scheme contributions & balances

All monthly deposits under the Dhanalaxmi Gold Scheme are converted into pure gold weight at prevailing showroom counter rates and credited to the customer’s account. Accumulated gold weight or monetary balances can only be redeemed against physical jewellery purchases at our flagship showroom. Balances cannot be cashed out, refunded, or transferred to third-party bank accounts.

3. Scheme cancellation & premature closure

If a subscriber chooses to cancel or close their Dhanalaxmi Gold Scheme before the full tenure (12 or 24 months), they must visit our Khordha showroom in person with valid identification. Promotional making-charge discounts associated with full tenure completion will be adjusted or forfeited based on the actual duration completed. The principal accumulated balance is redeemed solely towards physical BIS Hallmarked jewellery at current showroom gold rates on the day of closure.

4. Advance bookings & custom orders

Advance amounts paid for customized, bespoke, or specially ordered jewellery are non-refundable once manufacturing has commenced. If a standard advance booking is cancelled, the advance amount is converted into store credit / jewellery purchase credit at Sahoo Jewellers and cannot be claimed as a cash refund.

5. In-store delivery & verification

All scheme redemptions and physical jewellery deliveries are processed exclusively at Sahoo Jewellers, Sakuntala Market Complex, Near New Bus Stand Road, Khordha, Odisha – 752055. Physical delivery requires the account holder to present the registered mobile app along with a valid government photo ID (such as a PAN card or passport).

6. Online payment failures & duplicate debits

If funds are debited but not reflected in the app, the transaction is typically reconciled within 3 to 7 business days by the issuing bank or payment gateway. For manual reconciliation, email our support team with the transaction reference ID.

7. Grievances & customer support

Email sahoojewellers3211@gmail.com, WhatsApp +91 9937593890 / +91 9439490906, or call 06755 450292.